Tele-Health Services

I am able to provide tele-mental health services via video-conference to clients who live in the state of Illinois or are located in certain areas of the world that do not have licensed mental health providers (for Americans living and working overseas).

Some insurance plans will cover psychotherapy services delivered by tele-health. At this time, I have verified that Cigna and United Behavioral Health have this coverage. I am approved by Blue Cross/Blue Shield, Cigna and United Behavioral Health (Optum) for tele-health sessions. Some EAPs also allow tele-health – check with your EAP to find out more. (Update: Most EAPs and insurance plans are covering tele-health during the COVID-19 pandemic, and the Governor of Illinois has asked insurance companies operating in Illinois to waive deductibles and copayments for tele-health sessions with in-network providers).

I am currently utilizing two secure platforms for these sessions. If we schedule a tele-health session, I will send you the link to my virtual “waiting room.” All you need to do is go to that website. (Going to the website when no appointment is scheduled will result in your seeing a “Waiting room” message and nothing else.)

At this time, I do not have times available through the “Request Appointment” button on several pages of this site including the main page, “About the Therapists.” You will need to call me to schedule.

When I see your name in the “waiting room,” I will begin the session. You will need a camera and microphone, either built in to your computer or added on as a USB accessory. Both of the platforms also have mobile apps for tablets and phones, but I recommend using a computer and webcam for best results.

Tele-health platforms are secure, private and HIPAA-compliant. FaceTime, Skype, and other popular platforms are not HIPAA-compliant so I do not use them for mental health services. (During the COVID-19 pandemic, HHS has temporarily relaxed the requirments for telehealth platforms, but I still use HIPAA-compliant platforms to ensure privacy).

I have found that tele-health sessions can be just as helpful as in-person sessions, when an in-person session is not possible. I have had clients who were seen solely in tele-health sessions and found ithat the psychotherapy process was just as effective and beneficial as it would be via in-person sessions. It is also a way to schedule a session when a client may be traveling, sick, or otherwise unable to come in to the office.

Please feel free to call me at (708) 695-8646 to discuss setting up a tele-health session.


CC BY-ND 4.0 Tele-Health Services by Fitzgerald Counseling is licensed under a Creative Commons Attribution-NoDerivatives 4.0 International License.